Regulations of the Remanglobal Online Store

§ 1

General

1. The Remanglobal online store, available at the Internet address www.remanglobal.com, is run by Robert Górski, conducting business activity under the company Remanglobal Robert Górski with its registered office in Dorotowo, address: Dorotowo 68A, 11-034 Stawiguda, entered into the Central Register and Information on Economic Activity of the Republic of Poland, REGON: 510342823, NIP: 7391028028.

2. The Terms and Conditions define the rules of using the Store, the rules and procedure for concluding Sales Agreements through the Store, and the rules for providing the following services electronically: Customer Account maintenance services, Shopping Carts services, Newsletter services, Contact Form services.

§ 2

Definitions

The terms used in the Terms and Conditions shall have the following meanings:

1. Business Days – days from Monday to Friday, excluding public holidays and Saturdays.

2. Client – means an entity for which, in accordance with the Terms and Conditions and the provisions of law, a Sales Agreement may be concluded or for which services may be provided electronically in the form of: maintaining the Client's Account, operating the Basket, Newsletter, Contact Form (i.e. Consumer, Entrepreneur with Consumer Rights and Entrepreneur).

3. Client Account – an individual panel for each Client launched for the benefit of the Seller by the Seller after the Client has completed the Registration, which is a set of data provided by the Client during Registration or during the use of the Shop and a set of information on the actions taken in connection with the use of the Shop, including the history of Orders executed for the Client.

4. Consumer – an adult natural person with full legal capacity, performing a legal act with the Seller not directly related to his/her business or professional activity, including concluding a Sales Agreement with the Seller or for whom services may be provided electronically.

5. Basket – a list of Products prepared from the Products offered in the Shop on the basis of the Customer's choices.

6. Product – a movable item presented by the Seller through the Shop, which may be the subject of the Sales Agreement.

7. Entrepreneur – an adult natural person with full legal capacity, a legal person or an organizational unit without legal personality but with legal capacity, performing a legal act with the Seller directly related to its business or professional activity, including concluding a Sales Agreement with the Seller or for whom services may be provided electronically.

8. Entrepreneur with consumer rights – an adult natural person performing a legal act with the Seller (i.e. concluding a Sales Agreement or an agreement for the provision of services by electronic means) directly related to their business activity, when the content of this legal act (agreement) shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity,  made available on the basis of the provisions on the Central Register and Information on Economic Activity.

9. Terms and Conditions – these Terms and Conditions of the Store.

10. Registration – an actual action performed by the Client in the manner specified in the Terms and Conditions required for the Client to use the functionality of the Store, as a result of which the Client Account is created.

11. Shop – an online store run by the Seller at the following internet address: www.remanglobal.com,

12. Seller – Robert Górski conducting business activity under the name Remanglobal Robert Górski, with its registered office in Dorotowo, address: Dorotowo 68A, 11-034 Stawiguda, entered into the register of entrepreneurs kept by the Central Register and Information on Economic Activity of the Republic of Poland, REGON: 510342823 NIP: 7391028028.

13. Sales Agreement – a sales agreement concluded at a distance between the Seller and the Client, on the terms specified in the Terms and Conditions.

14. Order – an offer made to the Seller by the Client, including the purchase of selected Products and specifying the terms of the Sales Agreement, including the method of delivery and payment, submitted on the terms specified in the Terms and Conditions. The offer applies to the Products listed in the Order form sent to the Seller.

§ 3

Address and contact details of the Seller

1. The Seller indicates the following address and contact details of the Seller (name, registered office, contact address):: Remanglobal Robert Górski with its registered office in Dorotowo, Dorotowo 68A (11-034 Stawiguda); contact address (address of the Seller's office): Dorotowo 68A, 11-034 Stawiguda; , REGON 510342823, NIP No. 7391028028.

Seller's phone number: +48 665 391 235

Adres e-mail Sprzedawcy: sprzedaz@remanglobal.com, sales@remanglobal.com

Seller's IBAN bank account number:

Currency: PL98 1140 2004 0000 3202 7743 0141

Currency EUR: PL21 1140 2004 0000 3812 2221 5307

2. The Client may communicate with the Seller using the address and telephone number provided in paragraph 1 above the current paragraph.

3. The Client may communicate with the Seller by phone on Business Days from 8 a.m. to 4 p.m.

4. The Client may submit complaints to the Seller's address: Dorotowo 68A, 11-034 Stawiguda, e-mail: mailto:office@remanglobal.com.

§ 4

General information

1. The seller offers movable items in retail – spare parts for motor vehicles. These products are available through the Store in the form of ready-made, new and used products. The Seller informs that on the Shop's website there are also descriptions of other movable items that are not offered for sale through the Shop, and which can be purchased on the basis of individual arrangements made between Reman Robert Górski and the entity intending to purchase such movable items.

2. The Seller is not the manufacturer of the Products. Information about the manufacturer of individual Products can be found next to their description on the Store's website.

3. The Terms and Conditions are addressed to both Consumers, Entrepreneurs and Entrepreneurs with consumer rights using the Store.

§ 5

Technical requirements necessary for using the Store

1. The minimum technical requirements enabling the use of the Store's services, including services provided electronically through the Store, are:
   1. having an active Internet connection; an internet connection with a bandwidth of at least 1MB/s, and

   2. having a web browser with at least Internet Explorer 11 or Chrome 70 or FireFox 60 or Opera 55 or Microsoft Edge 44 or their later versions, with Javascript enabled, accepting "Cookies" and,

   3. having a screen with a minimum resolution of 360x640.

2. In order to place an order in the Store and to use the services available on the Store's websites, it is necessary for the Customer to have an active e-mail account.

3. The Seller informs that it uses the mechanism of "Cookies", which, when the Customers use the Store's website, are saved by the Seller's server on the hard drive of the Customer's end device. The use of "Cookies" is aimed at the proper operation of the Store's website on the Customers' end devices. This mechanism does not destroy the Customer's end device and does not cause configuration changes in the Customers' end devices or in the software installed on these devices. Each Client can disable the "Cookies" mechanism in the web browser of their end device. The Seller indicates that disabling "Cookies" may cause difficulties or prevent the use of the Store's website.

4. The Seller declares that the public nature of the Internet and the use of services provided by electronic means may be associated with the risk of obtaining and modifying the Clients' data by unauthorized persons, therefore the Clients should use appropriate technical measures that will minimize the above-mentioned threats. In particular, they should use antivirus and identity protection programs for Internet users.

§ 6

Registration

1. In order to create a Client Account, the Client is obliged to Register. Registration is free.

2. In order to Register, the Client should fill in the registration form made available by the Seller on the Store's website and send the completed registration form electronically to the Seller by selecting the "save" button located at the bottom of the form. During Registration, the Client sets an individual password which is a string of characters consisting of letters, numbers or other characters selected by the Client. A password is set to secure access to the Client's Account. The Seller does not have access to the password set by the Client.

3. The Agreement for the provision of the Client Account Maintenance service is concluded at the moment of receipt by the Client of the confirmation of its conclusion sent by the Seller to the e-mail address provided by the Client during Registration.

4. Having a Customer Account in the Store allows you to make purchases without providing your personal and address data each time. Each login is done using the data provided in the registration form.

5. When filling in the registration form, the Client has the opportunity to read these Terms and Conditions and is obliged to accept its content by ticking the appropriate box at the bottom of the registration form.

6. When filling in the registration form, the Client has the opportunity to subscribe to the Newsletter service by ticking the appropriate box at the bottom of the form. Subscription to the Newsletter service is voluntary.

7. Browsing the Store's assortment does not require creating an Account.

§ 7

Placing an order

1. Descriptions of the Products, prices of the Products and any other information placed in the Shop do not constitute the Seller's offer within the meaning of the Civil Code, but are only an invitation to submit offers for the purchase of Products by the Client.

2. The Client may place Orders in the Store via the Store's website 7 days a week, 24 hours a day.

3. The Client may place an Order either after creating a Client Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.

4. When placing an Order, the Client completes the Basket by selecting the Product he intends to buy. Adding a Product to the Cart is done by selecting the command: "Add to Cart" located under the given Product. The Client has the opportunity to select the quantity of the ordered Products by selecting the correct number in the Basket. After completing the Basket, the Client proceeds to the execution of the Order by selecting the command: "Proceed to the Order Processing". Next, the Customer selects the delivery address and indicates the address to be invoiced in case it is different from the delivery address. Then the Client chooses the method of delivery and the method of payment. After completing the entire Order, the Client places the Order by sending the Order form to the Seller, selecting the following command on the Store's website: "Order with obligation to pay".

5. Each time before sending the Order to the Seller, the Client is informed about the total price for the selected Product(s) and delivery costs, as well as about all additional costs that the Client is obliged to incur in connection with the conclusion of the Sales Agreement.

6. Placing an Order constitutes the Client's submission to the Seller of an offer to conclude a Sales Agreement for the Products being the subject of the Order.

7. After placing the Order, the Seller sends an Order confirmation to the e-mail address provided by the Client. The information on the confirmation of the Order is the Seller's statement of acceptance of the offer and as soon as the Client receives it, the Sales Agreement is concluded. In the event of inability to execute the Order, in particular in the event of stock shortages, the Seller has the right to withdraw from the Sales Agreement within 30 days from the moment of receipt of the Order by the Seller.

8. After concluding the Sales Agreement, the Seller confirms its terms to the Client, sending them on a durable medium to the Client's e-mail address.

§ 8

Payment

1. The price for a given Product is displayed next to a given Product on the Store's website:

a) is the gross price and does not contain information regarding delivery costs and any other costs that the Client will be obliged to incur in connection with the Sales Agreement (about which the Client will be informed during the Order).

2. The Client may choose the following methods of payment for the ordered Products:

1. 1. Online payment in the field of card payments – available payment methods: payment cards of the Visa, Mastercard, Maestro systems and using Visa Electron cards, if the bank has allowed such a possibility (in this case, the time of execution of the Order is counted from the fulfilment of the following conditions: the Seller sends the Client a confirmation of acceptance of the Order and the funds are received on the Seller's bank account (crediting the Seller's bank account));

   2. Payment by bank transfer – bank transfer to the Seller's bank account (in this case, the time of execution of the Order is counted from the fulfilment of the following conditions: the Seller sends the Client a confirmation of acceptance of the Order and the funds are credited to the Seller's bank account (crediting the Seller's bank account));

   3. Payment by bank transfer and BLIK – bank transfer via the external PayU payment system, operated by PayU with its registered office at 60-166 Poznań, 186 Grunwaldzka Street, (in this case, the Order execution time is calculated from the fulfilment of the following conditions: the Seller sends the Client a confirmation of acceptance of the Order and the Seller receives information from the PayU system about the payment made by the Client (crediting the Seller's bank account));

   4. Cash on delivery – payment is made in cash to the courier upon receipt of the Products, with the maximum cash on delivery amount not exceeding PLN 5,000.0 gross (in this case, the Order execution time is counted from the moment the Seller sends the Client a confirmation of acceptance of the Order);

   5. Payment in cash at the Seller's office (in this case, the time of Order execution is counted from the moment the Seller sends the Client a confirmation of acceptance of the Order);

3. The entity providing online payment services in the field of card payments is PayU S.A.

4. If the Client chooses payment by bank transfer in accordance with paragraph 2 points: 2.2., 2.3, 2.4 above, the Client is obliged to pay the payment within 3 working days from the moment of placing the Order.

5. If the Client chooses cash on delivery, the Client is obliged to pay at the time of delivery of the ordered Products by the courier, but before handing over the ordered Products to the Client. Failure to pay will prevent the release of the ordered Products.

6. If the Client chooses to pay in cash upon personal collection at the Seller's office, the Client is obliged to make the payment before the ordered Products are handed over to him. Failure to pay will prevent the release of the ordered Products.

7. In the event of the Client's failure to meet the payment within the deadlines referred to in paragraphs 4, 5 or 6 above, the Seller has the right to withdraw from the Sales Agreement within 30 days from the expiry of the deadline for payment of payment. After the ineffective expiry of the deadline for payment, the Seller, exercising the right of withdrawal, shall send the Client a statement of withdrawal from the Agreement on a durable medium (e.g. in the form of electronic correspondence) pursuant to Article 492 of the Civil Code.

8. Detailed information on acceptable payment methods can be found on the Store's website.

§ 9

Delivery

1. The Seller publishes on the Store's website information about the number of Business Days needed to complete the Order and deliver the ordered Products. The maximum number of working days for order processing for products in stock at the time of placing an order is 5 days.
   
   

2. Delivery of the ordered Products is carried out through a courier company with which the Seller cooperates.

3. Delivery costs depend on the value of the Order and the weight and dimensions of the shipment containing the Products ordered, as well as the place of delivery of the Products. Delivery costs are added to the value of the Order each time. Detailed information on delivery costs can be found on the Store's website.

4. The ordered Products are delivered to the Customer, via courier, to the address indicated in the Order form.

5. On the day of sending the Products being the subject of the Sales Agreement to the Client, information confirming the shipment by the Seller is sent to the Client's e-mail address.

6. The Client has the option of picking up the ordered Product in person. Collection can be made at the Seller's office on Business Days, during the opening hours indicated on the Store's website, after prior arrangement with the Seller on the date of collection via e-mail or by phone. Personal collection is free of charge.

7. The customer should examine the delivered shipment in the time and manner accepted for shipments of a given type.

8. In the event of the Client's absence at the indicated delivery address:

a.       if the delivery address is a business address, i.e. the address of the Client's registered office or place of business (except when the company is registered in the Client's place of residence), the courier company will make further delivery attempts within the next three working days.

b.       if the delivery address is the address of the Customer's place of residence (including a company registered in the house or apartment), the courier will take the shipment to the nearest Access Point, or attempt delivery on the next day at its own discretion.

9.       Any Customer with a tracking number may redirect the shipment for delivery to another address, request it to be stored by a courier for up to a week, or have it sent back to the sender (i.e. the Seller).

10.  In the case of returning the parcel to the Seller, the Client is obliged to collect it at their own expense within 7 days of its receipt by the Seller. In the event that the Client fails to comply with the collection of the goods within the above-mentioned 7-day period of one week, the Seller has the right to withdraw from the Sales Agreement within 30 days from the expiry of the deadline for collecting the goods. After the ineffective expiry of the deadline for collecting the goods, the Seller, exercising the right of withdrawal, shall send the Client a statement of withdrawal from the Agreement on a durable medium (e.g. in the form of electronic correspondence) pursuant to Article 492 of the Civil Code.

§ 10

Consumer's right to withdraw from the Sales Agreement

1. A Client who is a Consumer may withdraw from the Sales Agreement within 14 days without giving a reason.

2. The period specified in paragraph 1 shall begin with the Consumer taking possession of the Product or a person indicated by the Consumer, other than the carrier.

3. In the case of a Contract that covers multiple Products and which are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the time the last item, lot or part is taken possession of.

4. The Consumer may withdraw from the Sales Agreement by submitting a statement of withdrawal from the Sales Agreement to the Seller. In order to comply with the withdrawal period, it is sufficient for the Consumer to send a statement of withdrawal to the Seller before the expiry of this period.

5. A statement of withdrawal may be sent:

5.1 by traditional mail to the Seller's contact address indicated in § 3 of the Terms and Conditions,

5.2 by electronic means by sending a statement to the Seller's e-mail address indicated in § 3 of the Terms and Conditions.

6.       The statement may be submitted on a form, the template of which is an annex to the Act of 30 May 2014 on consumer rights, but it is not mandatory. A template of this withdrawal form is attached to the Terms and Conditions. The form can be downloaded from the store's website under the "Withdrawal from the contract" link.

7.        In the event that the Consumer submits a statement of withdrawal in electronic form, the Seller shall immediately send the Consumer on a durable medium (e.g. in the form of electronic correspondence) a confirmation of receipt of the statement of withdrawal submitted in the above manner.

8.       In the event of withdrawal from the Sales Agreement, it shall be deemed not to have been concluded.

9.       If the Consumer has submitted a statement of withdrawal from the Sales Agreement before the Seller has accepted his offer, the offer ceases to be binding.

10.  In the event of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, all payments made by the Consumer, including the costs of delivery of the Product, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller.

11.  The Seller will refund the payment using the same payment methods used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not incur any costs for the Consumer. In particular, the Seller informs that in the event of the Consumer's purchase of a Product with the option to pay for the goods during their collection (cash on delivery), after withdrawing from the agreement, there is a possibility of returning the amount due directly to the Consumer's bank account, without incurring additional costs. To this end, the Consumer should clearly indicate in the statement of withdrawal from the agreement that the reimbursement of the receivables is to be made to a specific bank account and present its number.

12.  The seller may withhold the refund until the Product is received back or until proof of its return is provided to the seller, whichever occurs first.

13.  The Consumer should send the Product back to the Seller's contact address specified in § 3 of the Terms and Conditions immediately, no later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back before the expiry of the 14-day period.

14.  In the event of withdrawal, the Consumer bears only the direct costs of returning the Product, i.e. covers all costs related to repacking the product and sending it to the Seller (the cost of sending the shipment). The costs of return may depend on the weight and dimensions of the shipment, the type of transport, the selected courier company, etc. (in such a situation, these costs may be higher than the costs incurred in the case of returning the item via traditional postal means). The seller does not collect the shipments sent back to him with cash on delivery and is not responsible for the costs associated with such shipments.

15.  If, due to its nature, the Product cannot be sent back by post in the usual way, the Seller informs the Consumer about the costs of returning the item on the Store's website.

16.  The consumer is only responsible for the decrease in the value of the Product resulting from the use of the Product in a manner other than necessary to determine the nature, characteristics and functioning of the Product.

17.  The Consumer shall not have the right to withdraw from the Sales Agreement in relation to the Sales Agreement:

17.1 in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to meet his individualized needs,

17.2  in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygienic reasons, if the package has been opened after delivery,

17.3 in which the subject of the service is an item that is subject to rapid deterioration or has a short shelf life,

17.4 in which the subject of the supply are things which, after delivery, due to their nature, are inseparably connected with other things.

18.  In the case of returning the Product, it is recommended that the Product be properly secured by the Consumer so that it is not damaged during transport and send it back to the original packaging, if possible.

19.  The provisions concerning the Consumer contained in these § 10 of the Terms and Conditions (concerning withdrawal from the Sales Agreement) shall also apply to the Entrepreneur with the rights of a consumer.

§ 11

Complaints regarding the Sales Agreement

1.       The Seller undertakes to deliver the Products that are the subject of the Sales Agreement in accordance with the concluded Agreement. The Seller is responsible for the compliance of the Product with the Sales Agreement.

2.       In the event of non-compliance of the Product with the Agreement, the Client who is a Consumer shall be entitled to the rights specified in Chapter 5A of the Act of 30 May 2014 on Consumer Rights. In such a situation, the provisions of Book Three of Title XI, Section II of the Act of 23 April 1964 – the Civil Code, i.e. the provisions on warranty specified in the Civil Code, do not apply. If the Client is an Entrepreneur, the parties exclude the Seller's liability under the warranty.

3.       A product is in conformity with the Agreement if, in particular, its following remain in conformity with the Agreement:

3.1  description, type, quantity, quality, completeness and functionality;

3.2  suitability for the specific purpose for which it is needed by the Consumer, of which the Consumer notified the Seller at the latest at the time of concluding the contract and which the Seller accepted.

4.       In addition, in order to be considered in conformity with the Agreement, the Product must:

4.1  be suitable for the purposes for which a Product of this type is typically used, taking into account applicable laws, technical standards or good practices;

4.2  be present in such quantities and have such characteristics, including durability and safety, as are typical of a Product of this type and which the Consumer may reasonably expect, taking into account the nature of the Product and the public assurance made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on a label, unless the Seller demonstrates,  that:

- did not know about a given public assurance and, judging reasonably, could not have known about it,

- prior to the conclusion of the Public Agreement, the public assurance was corrected in compliance with the conditions and form in which the public assurance was submitted, or in a comparable manner,

- the public assurance did not affect the Consumer's decision to conclude the Agreement;

4.3  be supplied with packaging, accessories and instructions that the Consumer can reasonably expect to provide;

4.4  be of the same quality as the sample or design that the Seller made available to the Consumer prior to the conclusion of the Agreement, and correspond to the description of such sample or design.

5. The Seller shall not be liable for the lack of conformity of the Product with the Agreement to the extent referred to in paragraph 4 if the Consumer, at the latest at the time of concluding the Agreement, has been expressly informed that a specific feature of the Product deviates from the requirements of compliance with the Agreement specified in paragraph 4, and has expressly and separately accepted the lack of a specific feature of the Product.

6. The Seller shall be liable for the lack of conformity of the Product with the Agreement resulting from improper installation of the Product if:

a) it was carried out by the Seller or under its responsibility;

b) the improper installation carried out by the Consumer resulted from errors in the instructions provided by the Seller.

7. A complaint should be submitted in writing or electronically to the contact addresses of the Seller specified in § 3 of the Terms and Conditions.

8. It is recommended that the complaint includes, among others, a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the Consumer submitting the complaint, and the Consumer's request in connection with the defect of the goods. The requirements set out in the previous sentence are only in the form of a recommendation and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

9. The Seller shall respond to the complaint request immediately, no later than within 14 days, and if the Seller fails to do so within this period, it shall be considered that the Consumer's request is considered justified.

10. Products sent back as part of the complaint procedure should be sent to the address specified in § 3 of these Terms and Conditions, after contacting the Seller in order to determine the details related to the return of the Product.

11. The Seller shall provide the Consumer with a response to the complaint on paper or another durable medium (e.g. in the form of electronic correspondence).

12. The provisions concerning the Consumer contained in these § 11 of the Terms and Conditions (concerning the Consumer's claims in the event of non-compliance of the Product with the Sales Agreement) shall also apply to the Entrepreneur with the rights of a consumer.

§ 12

Guarantees

The Seller does not provide a warranty for the Product. In the event that the Product is warranted by the manufacturer of the Product, then the Seller shall issue to the Buyer the warranty documents in its possession relating to the Product covered by the Manufacturer's warranty.

§ 13

Electronic services

1. The Seller, through the Store, provides the following electronic services to the Customers:

a)       Maintaining the Client's account.

b)       Cart Support.

c)       Contact form.

d)       Newsletter.

e)       Live Chat.

2.       The services referred to in paragraph 1 above are provided free of charge, 7 days a week, 24 hours a day, subject to paragraph 10.

3.   The Client Account Maintenance service consists in providing the Client with a panel dedicated to the Customer within the platform on which the Store is located. The Customer Account Maintenance service allows the Client to order Products without the need to enter the Client's identification data each time (however, it is necessary for the Client to log in to their Account), modify the data provided during Registration, access and track the status of order execution, access and track the history of Orders already executed, access and track payment adjustments in the event of cancellation of the Order.

4. The Client Account Maintenance service is available after Registration on the terms and conditions described in the Terms and Conditions. The Client who has made the Registration may at any time, without giving reasons, terminate the contract for the provision of the Client Account Maintenance service by submitting to the Seller a request to delete the Client's Account, using any means of distance communication that allows the Seller to become acquainted with the Client's declaration of intent. The Client's account is deleted within 14 days from the moment of receipt of the Client's request.

5.   The use of the Cart begins at the moment when the Customer adds the first Product to the Cart. Upon adding the first Product to the Cart, a contract for the provision of the Cart Service service is concluded. The shopping cart is a one-time shopping cart and ends when you place an Order for Products. The Client has the right to terminate the agreement for the provision of the Shopping Cart service during the performance of this service by ceasing to use the Shopping Cart before placing an Order for Products.

6. Contact Form The Contact Form service consists in sending a message to the Seller by the Customer, using the form available on the Store's website. The Client has the right to resign from the Contact Form service at any time by ceasing to send messages to the Seller.

7. Newsletter The Newsletter service consists in sending by the Seller, with the Client's consent, to the e-mail address indicated by the Client, a message in electronic form concerning information about the Products or services offered by the Seller.

8. The Newsletter service may be used by any Client who enters their e-mail address, using the form intended for subscription to the Newsletter available on the Store's website. After filling in the form, the Client immediately receives an activation link to confirm subscribing to the Newsletter to the e-mail address provided in the form. Upon activation of the link by the Client, a contract for the provision of services by electronic means of the Newsletter service is concluded. The Client may additionally subscribe to the Newsletter service during Account Registration by ticking the appropriate box placed under the Account Registration form. The newsletter is sent to all customers who have subscribed to it.

9. The Client has the right to terminate the contract for the provision of the Newsletter service at any time by withdrawing the previously granted consent to subscribe to the Newsletter via the link included in each electronic message sent as part of the Newsletter service or by deactivating the appropriate field in the Client's Account.

10. The use of the Newsletter service may involve the Client incurring costs towards the Internet provider, for which the Seller is not responsible.

11. Live Chat The Live Chat service consists in enabling the Client to interact with the Seller (e.g. talk about transactions planned or made by the Customer, etc.) in real time via the chat window located on the online platform on which the Store is located. Live Chat is available during Seller's business hours. The Client has the right to resign from the Live Chat service at any time by ceasing to send messages to the Seller via this communication channel.

12. As part of the use of services available electronically, the Client is obliged not to provide illegal content.

13. The Seller reserves the right to choose and change the type, forms, time and manner of granting access to selected services listed in paragraph 1 above, of which it will inform the Customers in a manner appropriate to the amendment of the Terms and Conditions.

14. The Seller is entitled to block access to the Client's Account and other services provided electronically, in the event of the Client's actions to the detriment of the Seller or other Customers, the Client's violation of the law or the provisions of the Terms and Conditions, as well as when blocking access to the Client's Account and other services is justified by security reasons - in particular: the Client breaking the security of the Store's Website or other hacker activities.  Blocking access to the Client's Account and other services for the aforementioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Client's Account and free-of-charge services. The Seller notifies the Client of blocking access to the Client's Account and free services by e-mail to the address provided by the Client in the registration form.

15. The Seller has the right to terminate the agreement for the provision of services by electronic means by sending the Client an appropriate declaration of intent to the e-mail address provided by the Client during the Registration. Without prejudice to the other provisions of the Terms and Conditions indicated in the current paragraphs, the Client may terminate the agreement for the provision of services by electronic means at any time and without giving reasons, subject to the preservation of the rights acquired by the other party prior to the termination of the aforementioned agreement.

16. The Client may submit a complaint to the Seller in connection with the use of services provided electronically by the Seller. A complaint should be submitted in writing or by e-mail to the contact addresses of the Seller specified in § 3 of the Terms and Conditions. It is recommended that the complaint includes, m.in, a brief description of the irregularity, the circumstances (including the date) of its occurrence, the data of the Client submitting the complaint, and the Client's request in connection with the irregularity. The requirements set out in the previous sentence are only in the form of a recommendation and do not affect the effectiveness of complaints submitted without the recommended description of the complaint. The seller will respond to the complaint request immediately, no later than within 14 days.

§ 14

Personal data protection

1.       In compliance with the obligation arising from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) of 27 April 2016. (Journal of Laws of the European Union No. 119, p. 1) (hereinafter referred to as the "GDPR"), the Seller (hereinafter also referred to as the "Administrator") informs as below.

2.       The administrator of personal data is Robert Górski, conducting business activity under the name Remanglobal Robert Górski, with its registered office in Dorotowo, address: Dorotowo 68A, 11-034 Stawiguda, entered into the register of entrepreneurs kept by the Central Register and Information on Economic Activity of the Republic of Poland, REGON: 510342823, NIP: 7391028028. The Administrator can be contacted by correspondence at the following address: Remanglobal Robert Górski Dorotowo 68A, 11-034 Stawiguda.

3.       The Administrator processes personal data obtained by the Administrator via the website located at: www.remanglobal.com (hereinafter: the "Website"), in particular in connection with the use of the Store.

4.       The Administrator processes data concerning natural persons performing a legal act not directly related to their activity, natural persons conducting business or professional activity in their own name and natural persons representing legal persons or organizational units that are not legal persons, to which the Act grants legal capacity (hereinafter also jointly referred to as "Users").

5.       Personal data is processed in the event of:

a.       registering or logging in to the online store and placing an order for products or services offered by the Administrator, in order to conclude and perform a contract for the sale of products or services. Legal basis – necessity for the performance and performance of a contract for the sale of products or services (Article 6(1)(b) of the GDPR). Personal data processed in connection with registration, logging in, placing an order for products or services, performance of a sales contract: name and surname, name and address of the business activity, contact details, as well as – in the case of concluding a sales agreement – also an appropriate identifier such as a tax identification number, address data necessary to transfer the ordered goods or services, data necessary to make a payment for the ordered goods or services and to settle the transaction,  including cardholder data (in particular card numbers, expiry dates);

b.        subscription to an information bulletin (Newsletter), in order to perform a contract the subject of which is a service provided by electronic means. Legal basis – consent of the  data subject to the performance of the contract for the provision of the Newsletter service (Article 6(1)(a) of the GDPR); The data processed in connection with the subscription to the Newsletter includes: e-mail address;

c.       use the contact form or Live Chat service on the Website in order to perform the contract provided electronically. Legal basis: necessity for the performance of the contract for the provision of the service of the contact form (Article 6(1)(b) of the GDPR). Personal data processed in connection with the use of the contact form includes: name and surname, e-mail address; in the case of Live Chat, the data will be processed as provided by the User.

d.       to create and maintain a customer (User) account on the online platform on which the Website is located, in order to perform the contract for the provision of the service of opening and maintaining a customer account. Legal basis – necessity for the performance and performance of the contract for the provision of the service of opening and maintaining an account (Article 6(1)(b) of the GDPR). Personal data processed in connection with the creation and maintenance of an account: name and surname, e-mail address;

e.       performing obligations arising from the provisions of law in connection with the concluded sales agreement, e.g. meeting the requirements resulting from tax and accounting regulations, including keeping tax documentation and storing accounting evidence. Legal basis: Article 6(1)(c) of the GDPR); Personal data processed in connection with the performance of obligations arising from the provisions of law: name and surname, name and address of the conducted business activity, contact details, NIP number;

f.         legitimate interest pursued by the Administrator, in particular such as: establishing, pursuing or defending against claims (including conducting court and mediation proceedings); conducting direct marketing by the Administrator of its own products and services (e.g. information about the services offered, products, promotional campaigns), including – in the event of consent by the User pursuant to Article 10(2) of the Act on the Provision of Services by Electronic Means, and/or Article 172(1) of the Telecommunications Law – sending commercial information by electronic means; control and improve the quality of services provided, including complaint handling. Legal basis: Article 6(1)(f) of the GDPR. Personal data processed in order to pursue the legitimate interests of the Administrator in the field of establishing, pursuing, defending claims: name and surname, name and address of the conducted business activity, contact details, NIP. Personal data processed for the purpose of direct marketing: e-mail address;

6.       When using the Website, additional information may be collected, including the IP address assigned to the User or the external IP address of the Internet provider, domain name, browser type, operating system type.

7.       Providing data for the purpose of subscribing to the Newsletter and for contact purposes is voluntary, but necessary for the purpose of receiving the Newsletter or making contact with the User, including providing the information requested by the User. The transfer of personal data to the Seller in connection with concluded sales contracts or the provision of services is voluntary, with the proviso, however, that failure to provide the data specified in the forms makes it impossible to register and create an account, and in the case of placing orders without registration, it prevents the User's order from being placed and executed. In other cases, the transfer of data is voluntary.

8.       The User's personal data are transferred to service providers used by the Administrator when running the Website and who support the Administrator's business processes. Service providers to whom personal data are transferred, depending on contractual arrangements and circumstances, are either subject to the Administrator's instructions as to the purposes and methods of processing such data (these are the so-called processors) or independently determine the purposes and methods of their processing (these are the so-called separate controllers).

9.       Processors: The Controller uses suppliers who process personal data at the Controller's instruction. These include, m.in providers of hosting, accounting, IT services, providing marketing services (e.g. providing systems for marketing/traffic analysis on the Website).

10.  Separate administrators: The Administrator makes personal data available to entities (separate administrators) who do not act solely on the Administrator's instructions and determine the purposes and methods of processing the Users' data themselves. They provide, m.in, electronic payment services and banking services.

11.  The personal data processed by the Administrator are not subject to automated decision-making, including profiling. Personal data may be transferred outside the EEA under relevant legal instruments and in accordance with the GDPR.

12.  The period of data processing depends on the basis and purpose of processing, i.e.:

a.       in the case of registering or logging in to the online store and placing an order for products or services - for the period of performance of the contract, and after this time for the period necessary for the possible establishment, pursuit or defence against claims (i.e. for the period corresponding to the limitation period for claims; unless a special provision provides otherwise, the limitation period is six years, and for claims for periodic benefits and claims related to running a business - three years);

b.       in the case of subscription to the Newsletter - until the consent is withdrawn;

c.       in the case of using the contact form or Live Chat service – for the duration of communication with the User regarding the submitted inquiry, or until the consent is withdrawn earlier;

d.       in the case of creating and maintaining a customer (User) account on the online platform – until the consent is withdrawn;

e.       in the case of data processing for the purposes necessary to fulfil the legal obligations incumbent on the Administrator – for the period resulting from generally applicable provisions of law, in particular the provisions of tax law and accounting regulations;

f.         in the case of legitimate interests pursued by the Administrator – for a period not longer than is necessary for the purposes for which the data are processed or until an objection to the processing of personal data is raised, subject to the existence of important legally justified grounds for processing on the part of the Administrator, superior to the interests, rights and freedoms of the User or grounds for determination,  pursue or defend claims.

13.   In the case of data processed on the basis of consent, personal data – after the withdrawal of consent – will still be stored for a period of time corresponding to the limitation period of claims that may be raised by the Administrator and that may be raised against him (unless a special provision provides otherwise, the limitation period is six years, and for claims for periodic benefits and claims related to running a business - three years).

14.  To the extent provided for by the applicable regulations on personal data protection, the User has the right to:

a.       access to the content of personal data by requesting access to or sending to the User a copy of the complete set of the User's personal data processed by the Administrator;

b.       to rectify the data if it is incorrect; taking into account the purposes of processing, the User has the right to request the completion of incomplete personal data, including by submitting an additional statement to the Administrator's e-mail address;

c.       to request the deletion of personal data if one of the following circumstances occurs:

- the personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

- You have withdrawn your consent on which the processing is based in accordance with Article 6(1)(a) of the GDPR and there is no other legal basis for the processing;

- You object to the processing;

- personal data have been processed unlawfully;

- the personal data must be erased in order to comply with a legal obligation provided for in Union law or the law of a Member State to which the Controller is subject;

- personal data have been collected in connection with the provision of information society services referred to in Article 8(1) of the GDPR.

d.       d) to transfer personal data, i.e. the User has the right to receive their personal data that they have provided to the Administrator, and then to send them to another personal data administrator of their choice. The User also has the right to request that the Personal Data be sent by the Controller directly to such an Administrator, if technically feasible. In such a case, the Administrator will send the User's personal data in the form of a file in csv format, which is a commonly used format, suitable for machine reading and allowing for the transfer of the received data to another personal data administrator. Only data obtained on the basis of consent and on the basis of a contract in accordance with Article 6(1)(a) and (b) of the GDPR and the processing of which is carried out by automated means may be subject to transfer;

e.       to restrict the processing of the User's personal data by the Administrator in the following cases:

- when the User disputes the accuracy of personal data – for a period allowing the Administrator to verify the accuracy of such data;

- when the processing is unlawful and the User objects to the erasure of the personal data, requesting instead the restriction of their use;

- when the personal data is no longer necessary for the purposes for which it was collected or used, but it is necessary for the User to establish, exercise or defend legal claims;

- when the User has objected to the use of their data – then the restriction takes place for the time necessary to consider whether – due to the special situation – the protection of the User's interests, rights and freedoms prevails over the interests pursued by the Administrator when processing the User's personal data.

Where processing has been restricted in accordance with the above cases, such personal data may be processed, with the exception of storage, only with your consent or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for important reasons of public interest of the Union or of a Member State.

f.         to the extent that the legal basis for the processing of personal data is consent – the User has the right to withdraw consent at any time; The withdrawal of consent does not affect the lawfulness of processing that was carried out on the basis of consent before its withdrawal.

15.  In the case of processing personal data in order to pursue legitimate interests pursued by the Administrator, the User has the right to object at any time – for reasons related to their particular situation – to the processing of personal data concerning them. The Administrator is no longer allowed to process this personal data, unless he demonstrates the existence of compelling legitimate grounds for the processing, overriding the interests, rights and freedoms of the User, or grounds for establishing, exercising or defending claims.

16.  If personal data is processed for direct marketing purposes, the User has the right to object at any time to the processing of personal data concerning him or her for the purposes of such marketing, including profiling, to the extent that the processing is related to such direct marketing. If you object to processing for direct marketing purposes, your personal data may no longer be processed for such purposes.

17.  In the event that the User applies for the right resulting from the above rights of the User (points 14-16), the Administrator fulfils the request or refuses to comply with it immediately, but no later than within one month after receiving it. However, if - due to the complicated nature of the request or the number of requests - the Administrator is unable to comply with the request within one month, it will comply with it within the next two months, informing the User in advance within one month of receiving the request - about the intended extension of the deadline and its reasons.

18.  If you intend to exercise the User's rights, please contact the Administrator at the address indicated in point 2 of the current paragraph.

19.  If the User considers that the processing of their personal data violates the provisions of the GDPR, the User has the right to lodge a complaint with the supervisory authority, which is the President of the Office for Personal Data Protection.

20.  Additional information on the processing of personal data, including cookies, can be found on the www.remanglobal.com website  – in the tab: Privacy Policy.

§ 15

Final provisions

1. The Seller shall be liable for non-performance or improper performance of the Sales Agreement and contracts for the provision of services by electronic means, but in the case of the above-mentioned agreements concluded with Clients who are Entrepreneurs, the Seller shall be liable only in the event of intentional damage and within the limits of the actual losses incurred by the Client who is an Entrepreneur up to an amount not exceeding the amount of remuneration paid to the Seller by the Entrepreneur title of the Sales Agreement.

2. The content of these Terms and Conditions may be recorded by printing, saving on a medium or downloading at any time from the Store's website.

3. The Seller may at any time, for important reasons, change the provisions of the Terms and Conditions. Important reasons are understood to be the following situations:
   1. a change in the law, including those governing the provision of services by electronic means by the Seller affecting the mutual rights and obligations specified in the Sales Agreement, or a change in the interpretation of the above provisions of law as a result of court rulings, decisions, recommendations or recommendations of authorities or bodies competent in a given area

   2. a change in the manner of providing services caused solely by technical or technological reasons (in particular, updating the technical requirements indicated in the Terms and Conditions);

   3. change in the scope or manner of providing services to which the provisions of the Terms and Conditions apply, by introducing new ones, modifying or withdrawing by the Seller the existing functionalities or services covered by the Terms and Conditions;

   4. changes in the requirements of payment institutions with which the Seller cooperates in connection with the performance of the Sales Agreement, as regards the content of the Terms and Conditions.

4. All orders accepted by the Seller for execution before the date of entry into force of the new Terms and Conditions are executed on the basis of the Terms and Conditions that were in force on the date of placing the Order by the Client, subject to the mandatory provisions of law, which apply regardless of changes to the Terms and Conditions.

5. The amendment to the Terms and Conditions shall enter into force within 7 days from the date of publication on the Store's Website. The Seller shall inform the Client 7 days before the entry into force of the new Terms and Conditions about the amendment of the Terms and Conditions by means of an electronic message containing a link to the text of the amended Terms and Conditions.

6. The Seller informs the Client who is a Consumer about the possibility of using out-of-court methods of handling complaints and pursuing claims. The rules of access to these procedures are available at the headquarters or on the websites of entities authorized to settle disputes out of court. These may be, in particular, consumer ombudsmen or Voivodeship Trade Inspection Inspectorates, the list of which is available on the website of the Office of Competition and Consumer Protection http://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The seller informs that the  platform of the online dispute resolution system between consumers and businesses at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr/.

7. Any disputes arising from the performance of the Sales Agreement, as well as the agreement for the provision of electronic services concluded between the Seller and the Entrepreneur, shall be resolved by the court competent for the Seller's registered office.

8. The Terms and Conditions enter into force on May 27, 2024.